Is my payment transaction secure and how can I ensure my personal information is safe?

The security of your information is our top priority. We follow industry standard security protocols (SSL) and use banking regulatory approved companies to process your transaction. These companies utilize state of the art encrypted technology to ensure your information is securely stored on their servers, not with Coin Up. We take your trust seriously and will never disclose your banking information to anyone.

Does 100% of my donation go directly to the charity?

We charge a minimal transaction fee for payment processing and to keep the lights on. This fee is charged directly to the nonprofit, so your donation to a charity on Coin Up should be deductible, but please consult with your tax advisor. Please note, that our fees are substantially lower than the national average for nonprofits to raise funds.

Will I receive a tax deductible receipt for my contribution?

Yes. At the end of the year, we will send you a receipt that reflects your contributions to your charity.

What are the fees charged to use Coin Up?

Although the current national average for fundraising costs is 25%, Coin Up only charges 15% of donations to cover all transaction costs, reporting, and ongoing dedicated support for our nonprofit partners. In addition, there is a $1 one-time fee to authenticate each new user’s bank account. Coin Up does not charge any fees to register a nonprofit or to download the app.

I'm passionate about a charity that is not on your list. How do I get them to be a registered non profit on Coin Up?

We love to explore additional charities that may be a good fit for our company. Please shoot us a detailed email that includes the name of the charity, their web address, phone number, and a contact person if possible, so that we can get in touch with them.

Can I link more than one credit card to CoinUp?

At the moment you cannot add another credit card to the same email address. However, you could attach another debit/credit card to another unique email account. We will plan to add more than one credit/debit card to each email in future versions.

What are the minimum requirements for a nonprofit to be added to the Coin Up platform?

Nonprofits must be a registered 501(c)3 public charity in operations and in good standing for two years or more to be considered. To learn whether your nonprofit meets Coin Up minimum requirements, please register at www.coinupapp.com and a team member will follow up with you directly.

Can I choose more than one charity to donate to?

Currently, you are only able to select one charity at a time, but you are able to change your choice of charity on a monthly basis. So you can support the various causes you are passionate about throughout the year. You will still receive a tax donation letter from each contribution that you make.

Can I using my linked card make a direct one-time donation to my charity?

You are able to make a one-time donation from our website version, but you are not able to make a one time donation on the Iphone app.

[I am not much of a credit card user,…] Can I link my Venmo, Apple Pay, or PayPal account to CoinUp?

Your Venmo and Paypal accounts are all attached to one or more of your credit or debit cards. If you link any of your debit/credit cards to Coin Up, your transactions will round up whether it is an Apple Pay, Venmo, Paypal, or manual debit/credit card transaction.

Is Coin Up available outside the U.S.?

Currently, Coin Up is not available outside the United States. We are planning to expand internationally soon, so please do check back towards the end of 2020 to see if Coin Up is live in your community!

My bank is not working or I cannot find it on Coin Up?

We have over 30,000 banks and credit unions connected to our app for your convenience. If you are having trouble finding the bank that issued your credit/debit card, it may not be currently available on our app yet. If you are having trouble registering the bank that issued your credit/debit card, you may want to try removing any extra layers of security that you may have added to your bank or try a different bank for a different credit/debit card you might have. You may also want to confirm that you are using the correct username/password combination for the bank that issued your credit/debit card. If you are still having trouble, please feel free to email us at hollerback@coinupapp.com

How do I know my card was charged for my charity?

You will see this monthly transaction as one charge by “WePay/Coin Up” on your debit or credit card statement on the 1st of the following month.

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