General FAQs

Coin Up is a mobile donation app that connects qualified nonprofits with donors who share their passion for a common cause.

Currently, Coin Up is only available in the United States. We are planning to expand internationally soon, so please do check back by next year to see if Coin Up is live in your country. You can download Coin Up from the App Store, Google Play, or sign up directly on our website.

Please make sure to type in “Coin Up App” and look for the aqua and coral heart shaped icon! You can also sign up on our website at www.coinupapp.com.

Donors

Coin Up is an official and authorized partner of each listed charity on our platform. Each charity on Coin Up has expressly given us their permission on their behalf to collect donations and have them sent directly to their account.

We follow industry standard security protocols (SSL) and use authorized third party payment processors for your transactions. These companies utilize state of the art encrypted technology and multi-factor authentication (MFA) to ensure your information is secure.

We take your trust seriously and will never disclose your personal information to anyone.

We charge a minimal transaction fee for payment processing and to keep the lights on. Our fee is charged directly to the nonprofit, so your entire donation to a charity on Coin Up should be deductible, however please do consult with your tax advisor.

Coin Up does not charge any fees to register a nonprofit or to download the app. Coin Up does charge 15% of donations to cover all transaction costs, reporting, and ongoing support for our nonprofit partners, (the current national average for fundraising costs is 25%). In addition, there is a $1 one-time fee to authenticate each new user’s bank account.

Yes. At the end of each year, we will send you a receipt that reflects your total contributions to your charities.

We love to explore additional charities that may be a good fit for our platform! Please shoot us a detailed email that includes the name of the charity, their web address, phone number, and a contact person if possible, so we can get in touch with them.

Coin Up has a search by category and a search by zip code feature that introduces new charities to you based on a cause you care about or the city you live in.

At the moment you cannot link another credit card to the same email address. However, you are able to create another Coin Up account with a unique email and register a different another debit/credit card. We will plan to add more than one credit/debit card to each email in future releases.

Currently, you are only able to select one charity at a time, however you are able to change your choice of charity anytime. So, you can support the various causes you are passionate about throughout the year. You will still receive a tax donation letter from each contribution that you make.

Yes - You are able to make a one-time donation to any charity on our platform from the “Settings” menu in the app.

Your Venmo and Paypal accounts are all attached to one or more of your credit or debit cards. If you link any of your debit/credit cards to Coin Up, your transactions will round up whether it is an Apple Pay, Venmo, Paypal, or manual debit/credit card transaction.

You will see one transaction at the beginning of each month listed as “WePay/Coin Up” on your debit or credit card statement for your total monthly donation.

  1. Click on the menu (3 lines) button in the upper left corner.
  2. Click on Settings
  3. Click on Update Debit/Credit Card
  4. Provide details for card and click on Done
  5. Enter Username and Password for your card (which allows coin up to only view and round up your purchases).
  6. It may ask you to answer a security question or pin that your bank requires. Please provide necessary information.
  7. You should see a confirmation screen, which then takes you back to the Dashboard.

Hope that is helpful! However, please email us at hollerback@coinupapp.com if you continue to have any issues.

Please contact your bank and tell them you are using "Plaid" for Coin Up and that you would like to connect your bank account. They may give you a pin or security question to make it happen. Plaid is very common now - used for Mint, Venmo, and other common apps, so your bank has approved this and should be able to give you further instructions.

In terms of accounts, when you enter card details for your debit cards (i.e. the credit card numbers, exp date, etc.) those are the cards that will be charged at the end of each month for each of your monthly donations.

When you entered the username and password for your bank - this allows the app to see your purchases and calculate the round up amounts for each transaction. However no charges are taking place throughout the month, just the calculation of the round ups on the app.) All of this information is secured and approved by your bank. It is only a view only access.

At the end of the month, rest assured, we will be comparing your total round ups to ensure that we only collect the round ups UP TO THE LIMIT that EACH of you have designated. We will NOT go over those monthly limits that you have sent. (The minimum charge will be $5 per month.)

If you prefer, you can choose to do a fixed monthly amount which does not require you to enter the username and password.

We hope this information gives you some level of insight and security that we always maintain the donor's requirements at the highest standards. If there is any other information we can provide you with, please do let us know.

Did you by chance delete your account on the app already? That is why it may not allow you to sign in and says your email is already in use. Please do email us at hollerback@coinupapp.com if you would like us to reactivate your account.

Nonprofits

Nonprofits must be a registered 501(c)3 public charity in operations and in good standing for two years or more to be considered. To find out whether your nonprofit meets Coin Up minimum requirements, please register at www.coinupapp.com and a team member will follow up with you directly.

Coin Up charges 15% of donations to cover all transaction costs (including payment processing), reporting, a 90 Day Marketing Tool Kit, and ongoing dedicated support for our nonprofit partners. In addition, there is a $1 one-time fee to authenticate each new user’s bank account. Coin Up does not charge any fees to register a nonprofit or to download the app.

Yes - Coin Up will provide you with the name/email of the donor as well as the donation amount for each donor at the end of each month.

Yes, we do take the 15% (plus $1 user authentication fee) out before the remaining 85% goes directly to your account. This is to keep everything as simple as possible. You will also receive a monthly report that explains how much each donation was for, our fees, and the net amount that was deposited to your account. You should be able to reconcile this with your actual bank deposit.

Please do make sure you are clicking on the correct link for NONPROFITS to login. Here it is for your convenience: https://www.coinupapp.com/organization/login Please email us at hollerback@coinupapp.com if you do need your password reset.

Coin Up will provide you with a 90 Day Marketing Tool Kit, along with dedicated support of our team to help execute on campaigns for your organization. Please reach out to your Coin Up Coordinator, or email us at hollerback@coinupapp.com.

As we do not have access to your bank account information, you will have to login to the Wepay account that you created when you initially registered with us.

When you login, there is a wheel in the upper right corner for "Settings". When you click on this, you will be provided with options on the left hand side.

Please click on "Withdrawals" and you will be able to update your bank account information there.

Even though you may have another Wepay account set up for a different program, the Wepay you set up for Coin Up is the only Wepay account that is dedicated to Coin Up. In this case you may have multiple Wepay accounts - one for each program that you are set up with. You would not be able to link another Wepay account that you already have with your Coin Up account.

Yes! We are proud to offer a customized, white label solution for nonprofits. Please send us an email at hollerback@coinupapp.com to learn more.

Troubleshooting

Please ensure you are using the correct email and password combination for your account. If you forgot your password, you can click on the “Forgot Password” link on the app to reset your password. If you are still having issues, please email us at hollerback@coinupapp.com

If you have set up an account with Coin Up before, but do not know your password, please click on the “Forgot Password” link to reset and retrieve your password. If you have a nonprofit registered with us, you must use a unique email to create a donor account.

We have many causes and charities to choose from, however we are still expanding our list of nonprofit partners. If you would like to see your charity on Coin Up, please shoot us a detailed email that includes the name of the charity, their web address, phone number, and a contact person if possible, so we can get in touch with them.

When you choose to “Round Up” your debit/credit card transactions, we will aggregate all your donations up until the monthly limit you set or the end of the month, whichever comes first. If you choose a “Fixed Monthly” donation, we will charge your card for the total amount you set as your monthly limit.

You simply login to the app, select the menu button in the upper left corner and then select “Edit Monthly Cap”

You simply login to the app, select the menu button in the upper left corner and go to settings, then select “Update Debit/Credit Card Info”

You simply login to the app, select the menu button in the upper left corner and go to settings, then select “Update Debit/Credit Card Info” which will redirect you to the new card form.

We have over 60,000 banks and credit unions connected to our app for your convenience. If you are having trouble finding the bank that issued your credit/debit card, it may not be currently available on our app yet. If you are having trouble registering the bank that issued your credit/debit card, you may want to try removing any extra layers of security that you may have added to your bank or try a different bank for a different credit/debit card you might have. You may also want to confirm that you are using the correct username/password combination for the bank that issued your credit/debit card. If you are still having trouble, please feel free to email us at hollerback@coinupapp.com

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